What is the goal wait time for a delivery order at Domino's?

The goal wait time for a delivery order at Domino's is established to ensure customers receive their pizzas quickly and efficiently while also allowing the team to manage deliveries effectively. A target of 3.5 minutes strikes a balance between maintaining high service standards and accommodating the various factors that can affect delivery times, such as order preparation, route navigation, and traffic conditions. This goal reflects Domino's commitment to customer satisfaction by aiming to provide a timely experience, which is crucial in the competitive food delivery market.

Setting a wait time of 3.5 minutes allows delivery staff to be attentive to safety and quality while ensuring that customers do not have to wait too long for their orders, aligning with the company’s focus on efficient service.